Turn every question into a resolved ticket.

Beacon is the help desk that scales with your team — SLA timers, agent routing, internal notes, and a self-serve help center, all in one place.

Everything your support team needs

1
SLA tracking
First-response and resolution clocks per priority, with red breach indicators so nothing slips past its deadline.
2
Agent routing
Assign tickets to the right agent, leave internal notes the customer never sees, and keep the queue moving.
3
Self-serve help center
Deflect repeat questions with a searchable knowledge base customers read before they ever open a ticket.

How Beacon works

1
Customer asks
They open a ticket at your /support portal — or find the answer in your help center first.
2
It lands in the queue
The ticket appears in your agent console, tagged by priority with its SLA clock already ticking.
3
An agent owns it
Assign, reply, add internal notes, and move it open → in progress → resolved.
4
Everyone stays in the loop
Agents get an email on new tickets; customers get one on every reply. No one waits in the dark.
Prefer to help yourself?
Browse the Help Center for instant answers — password resets, billing, SLAs, adding agents, and more.
Visit the Help Center
Ready when your customers are.
Open a ticket and an agent will be with you shortly.
Open a ticket