Knowledge base

Recent articles

Contacting support

How to reach a human fast.

Billing FAQ

Plans, invoices, refunds, and seats.

How SLA timers work

First-response and resolution clocks explained.

Adding a second agent seat

Grow your team and assign tickets.

Resetting your password

Locked out? Here's how to get back in.

Getting started with Beacon

Set up your support desk in 10 minutes.