Beacon
Contacting support
Published Jun 6, 2026
How to reach a human fast.
The fastest way to reach us is to open a ticket at /support. Set the priority that matches the impact:
- Urgent — you're locked out or losing money. Target first response: 30 minutes.
- High — a core feature is broken. Target: 2 hours.
- Normal — questions and small bugs. Target: 8 hours.
- Low — feature requests and feedback.
You'll see every reply on your ticket, and you'll get an email the moment an agent responds.
- Urgent — you're locked out or losing money. Target first response: 30 minutes.
- High — a core feature is broken. Target: 2 hours.
- Normal — questions and small bugs. Target: 8 hours.
- Low — feature requests and feedback.
You'll see every reply on your ticket, and you'll get an email the moment an agent responds.