Beacon
Adding a second agent seat
Published Jun 4, 2026
Grow your team and assign tickets.
Ready to grow your support team? Go to Settings, then Team, then Invite agent. Enter their email and pick a role:
- Agent — works the ticket queue, can't see billing.
- Admin — full access including SLA config and billing.
The new seat is prorated for the current billing cycle. Once they accept, you can assign tickets to them from any ticket's detail page.
- Agent — works the ticket queue, can't see billing.
- Admin — full access including SLA config and billing.
The new seat is prorated for the current billing cycle. Once they accept, you can assign tickets to them from any ticket's detail page.