Beacon
Billing FAQ
Published Jun 5, 2026
Plans, invoices, refunds, and seats.
When am I charged? On the same day each month you subscribed.
Charged twice? Open a ticket and we'll refund any duplicate within 3 business days.
How do seats work? Each agent seat is billed monthly and prorated when added mid-cycle.
Can I get a CSV of invoices? Yes — Settings, then Billing, then Export.
Charged twice? Open a ticket and we'll refund any duplicate within 3 business days.
How do seats work? Each agent seat is billed monthly and prorated when added mid-cycle.
Can I get a CSV of invoices? Yes — Settings, then Billing, then Export.