Beacon
Getting started with Beacon
Published Jun 2, 2026
Set up your support desk in 10 minutes.
Beacon turns customer questions into resolved tickets. Here's the 10-minute setup:
1. Invite your agents — Settings, then Team, then Invite agent.
2. Set your SLAs — Settings, then SLA policies. Pick first-response and resolution targets per priority.
3. Embed the support widget — drop the "My open tickets" block on any page.
4. Go live — share your /support link with customers.
That's it. New tickets land in your agent queue at /admin/helpdesk.
1. Invite your agents — Settings, then Team, then Invite agent.
2. Set your SLAs — Settings, then SLA policies. Pick first-response and resolution targets per priority.
3. Embed the support widget — drop the "My open tickets" block on any page.
4. Go live — share your /support link with customers.
That's it. New tickets land in your agent queue at /admin/helpdesk.